About

Epic DMC is one of the leading and most trusted Destination Management Companies for major national and international corporations from all around the globe.

Established in Cancun in 1988 and pioneering ever since, EPIC´s long term DMC experience, unmatched knowledge of the diverse regions and innovative ideas, have made EPIC renowned for being innovative, resourceful and experts in its field.

Over the years EPIC has handled more than 300,000 events and managed Incentives Groups, Congresses, Conventions and Special Interest Programs. What began as a 5-man operation of ex-hoteliers working under the hallmark “Everything’s Possible In Cancun” (EPIC), has grown into a multi-international company providing expertise in 5 strategically important locations, Cancun, Los Cabos, Puerto Vallarta, the country´s capital, covering east to west and the heartland of Mexico as well as New York. Additionally EPIC has a sales office in London UK.

The EPIC DMC Los Cabos office has been operating now for more than 10 years. Apart from being specialized in groups, EPIC Los Cabos is regarded as the most prestigious provider of individual in-destination travel experiences in Baja California Sur, striving at every turn to redefine the notion of what a unique and unforgettable vacation should be all about. Apart from EPIC´s myriad of group participants, over 400,000 “FIT” travelers have been successfully served.

At the Beginning 2011, EPIC DMC and Mexico´s largest Tour Operator, Best Day Travel, merged. Combining EPIC´s long time know-how in successfully handling the groups and conventions segment, and Best Day Travel´s 30 years of experience in operation, land logistics and specialized tourism services, made EPIC the most established and largest DMC in México and Latin America. Additionally, EPIC serves various deluxe hotel chains as the official in-house DMC.

   

WHY EPIC

Not only are we cutting edge and passionate about what we have been doing for decades, we make sure that we never stop improving ourselves. EPIC DMC has the expertise to enhance its clients experience, from a seamless sales process to the execution of the program.

With our tailor-made programs we take great pride in sharing the uniqueness, cultural riches and endless variety of activities of world-renowned destinations.

EPIC DMC has been in the industry for three decades. Our longevity has allowed us to build strong connections with vendors and hotels in various regions, giving our clients access to those benefits that they may have not received elsewhere.

Working with our team will make one understand why EPIC has such a high retention rate of loyal clients and outstanding recommendations from renowned meeting planners.

THE CORE OF EPIC DMC

  • Passenger insurance for up to US$5,000,000.00 (for Mexico), this being one of the highest national coverage as a ground operator.
  • Multilingual and internationally educated employees with a broad understanding of the different international markets and their needs.
  • EPIC offers complete ground transportation services with our up to date extensive fleet of more than 120 GPS equipped vehicles (SUV’s, Minivans and Motor Coaches).
  • Competitive prices / buying power with our suppliers to the benefits of our clients.
  • Purchase of airline tickets and travel arrangement services throughout the country.
  • Accessible Travel. EPIC DMC provides accessible travel opportunities tailored to attendees with disabilities making a trip comfortable, safe, and integrated into the group’s general program.

CORPORATE SOCIAL RESPONSIBILITY

GREAT PLACE TO WORK®

GREAT PLACE TO WORK®

We only work under the highest international standards in business practices and ethics. We are proudly recognized as a Great Place to Work®.

ISO 9002 QUALLITY ASSURED FIRM®

ISO 9002 QUALLITY ASSURED FIRM®

Based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. EPIC DMC is proudly recognized as an ISO 9002 Quality Assured Firm®.

SOCIALLY RESPONSIBLE COMPANY®

SOCIALLY RESPONSIBLE COMPANY®

Minimizing our environmental footprint and inspiring others to do the same. Sustainable, responsible tourism development through business practices, education and promotion. EPIC DMC is proudly recognized as a Socially Responsible Company®.

AFFILIATIONS

EPIC DMC is a proud affiliate member of the Society for Incentive Travel Excellence®, Meeting Professionals International®, the Professional Convention Management Association® and the Mexican Association of Travel Agencies®.
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MEET THE TEAM

Manuel Carrera

President & Founder

EPIC DMC

Manuel Carrera

Juan Carlos del Río

Director & Partner, Los Cabos

EPIC DMC

Juan Carlos del Río

Susanne K. Prenzel

Director Sales & Marketing

EPIC DMC

Susanne K. Prenzel

Diana Esparza

National Sales Manager

EPIC DMC

Diana Esparza

Carol Morgan

International Sales Manager

EPIC DMC

Carol Morgan

Diana Díaz

Operations & Groups Manager

EPIC DMC

Diana Díaz

Hector Gilles

General Manager | EPIC Los Cabos

EPIC DMC

Hector Gilles

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